Clearing Obstruction Yielded Highest Sales

How does one get customers to shop the entire selling space? Could it be as simple as moving obstructions out of the way? YES! In the ‘after’ photo, we simply moved the tall greeting card units to the side, near the cash wrap section. The space now becomes open and inviting. The bench in the middle was placed to ‘park’ … Read More

Why Wider Entrances Invite more Shoppers

Why are wider entrances more inviting? Well, for one, passers-by see more of what’s inside and thus, interest in exploring the selling space is higher. It is also easier to get shoppers in as they browse the front displays and naturally wander deeper into the store. In the ‘Before’ photo on the left, the already small entrance is made even … Read More

Effective Categorization = Better Sales & SErvice

What does an effective Category Plan have to do with successful retailing? Well, a lot! Case in point the right photo. A scrapbook shop traditionally presents their merchandise categorized by product type. While this means easier inventory taking for the staff, it is a nightmare for customers looking for products. Scrapbookers create books by occasion or event – such as weddings, … Read More

Colour As A Way to Get Customers To SHOP A DEAD SPACE

Still with the theme of colour, this time, I used it to get shoppers to visit a challenged area of the shop. When the core products are housed in the opposite end of the store, peripherals need to be strongly presented. In this case, I used my favorite traffic stopping colour of RED to attract attention. Not shown in the … Read More

Like the new store design but what’s the name?

Saw this store and was immediately attracted to the design. I love the curved wall and the cleanliness of their displays. It is sleek, modern and contemporary. But for the life of me, I could not figure out its name. I like the font because it goes with the overall design aesthetic, but…no matter how many times I go past … Read More

Do and Don’t: When Replenishing Means Sales or NO Sales

Retail IS in the details. I wonder how many times I’ve stressed the importance of the simple things that could make or break a retailer’s sales for the day. Replenishment is never romantic, nor is it something everyone looks forward to doing. However, replenishing inventory is key to sales. I wonder how many retailers are losing sales because they fail to do this very … Read More

Do and Don’t: Its a Trap!

Ever decide NOT to walk into a shop because it looks like there are no exit pathways? Funny how some retailers fail to realize that the more crowded a space is, the less likely customers will penetrate that selling space.Customers do not want to feel trapped and unable to quickly exit any space.DO: Front the storefront, customers can see that … Read More

Do and Don’t: Give me a path to walk on

DO: Have a defined layout that allows customers an unobstructed path from the front of the store to all the sections at the back. Identifying strike zones and power wall locations minimize challenged areas. DON’T: When there is no path for customers to follow; and when whatever path there is left to walk on is blocked, shoppers tend to BOOMERANG … Read More

Do and Don’t: How Skinny Should I Be?!

DO: Allow space for customers to walk around a feature display. This provides easy access to all merchandise including those displayed in the back. I don’t need a sale incentive to look through these items. DON’T: Wow, what a deal, 2 suits for $199! However, I wonder who is skinny enough to squeeze through and browse that suits rack?!

Do and Don’t: Easy Access to Selling Spaces

DO: Create mini racetracks in tight spaces. This ensures smooth traffic flow. DON’T: Avoid boxing in a tight space. I was not sure who the shop owners think will jump over fixtures to shop this space.